FAQ

1.If I place multiple orders, can I have them combined in the same box to save shipping?

No, unfortunately we no longer offer this service. Due to the growth of the business we are extremely busy and adding orders to previously packed and completed orders creates a lot of extra work and potential confusion for everyone involved.

We would advise ordering everything in one go or you will need to pay separate shipping on every order placed.

2.Do I have to pay VAT (Value Added Tax)?

20% Vat is only charged to UK customers and EU customers who do not have a valid VAT number. Customers from outside of the EU will not be charged VAT, but may have to pay local import charges when receiving the goods. EU customers with a valid VAT number will not be charged VAT.

3.When will my order get shipped?

When we receive the specific information of the inquiry, after we communicate the specific details of the product, we will design and produce according to the customer’s needs, and we will generally deliver the goods within 7-10 days after receiving the inquiry. Orders are notshipped or delivered on weekends or holidays. If we are experiencing a high volume of orders,shipments may be delayed by a few days. Please allow additional days in transit for delivery

4.What size is a SM & ML?

SM is UK size 8/10 & ML 12/14. Please see our sizing guide which includes international size conversions for more information.

5.Can I split the packs?

Unfortunately we cannot split any packs. We only sell in ratio packs which are usually 6 pieces. A full breakdown of sizes is given on each styles product information.

6.Can I buy samples?

We do not sell samples individually. However you are more than welcome to purchase packs from us.

7.I have a discount code, how do I use this?

To add a discount code you must enter this into the box provided when viewing your shopping cart. Once you continue to check out the discount will then be deducted.

8.Do I need an appointment to visit your showroom?

No you do not need an appointment to visit the showroom, you can just come by during our opening hours to browse and buy. For opening hours and showroom address please click here.

9.How do I return an item?

Please check our Return Policy .

10.What is the minimum order?

We do not have a minimum spend and the minimum order is one pack/bundle.

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